If you’re one of those people, our ExpressVPN review and our NordVPN review should give you two excellent alternatives to consider. Final ThoughtsĮven though a Surfshark subscription is a great way to add privacy to your online browsing, the latency issues will make some people want to cancel Surfshark. Given that Surfshark has a 30-day money-back policy, contacting their customer support team via live chat within that time frame will probably get you a refund. If you’re canceling after the 48 hours have expired, Google recommends that you reach out to Surfshark and explain your situation.
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The process is a tad more difficult compared to competitors that let you cancel from your account settings, but it’s not impossible - here’s how to do it.įrom the menu that opens, choose the reason you’d like to cancel, note that you would like a refund and submit your request. By doing this, you can also cancel auto-renewal of your payments. If you want to cancel your Surfshark subscription, you’ll need to go through customer service. They will try to help you with the problem you’re having, but if all else fails and the VPN has become unusable, they may be able to issue a refund. However, if you find that you’re having issues with the service after that period has expired, you can always reach out to the support team. The guarantee only lets you get a refund if you cancel Surfshark within 30 days. Surfshark also won’t let you get a refund on anything other than the initial subscription purchase, which means you lose the right to a refund if you renew said subscription. Once you’ve gotten a refund twice, you are no longer eligible for a refund for any future cancelations. If you have already used the money-back guarantee once and want to do it again, the period between the two cancelations can’t be less than six months.
Surfshark offers a 30-day money-back guarantee, which you can take advantage of twice. What Does the Money-Back Guarantee Cover? You can contact Surfshark’s customer success team via their support page, and you can choose between reaching out via email or live chat.
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We’ll discuss the money-back guarantee Surfshark offers, then give you a step-by-step tutorial on how to cancel a Surfshark VPN subscription and get a full refund. Whichever reason you may have, canceling Surfshark and getting a refund isn’t difficult. The 30-day money-back guarantee allows you to cancel your Surfshark subscription within 30 days of signing up and get your money back, essentially giving you a 30-day Surfshark free trial.If you want to cancel a Surfshark subscription, you have to contact support - there is no easy way to do so via your Surfshark account.
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